Remote IT Support

Our ability to service remote sites is the backbone of our efforts to provide contactless service delivery and reduced IT costs for our clients. We can bring best-of-breed helpdesk services to any remote location with good Internet connectivity through an app specifically designed to provide our technicians visibility into equipment of any type.

While satisfying the need for social distance during a health emergency, working from home can open back doors into both cloud and on-premises systems. Following is a list of recommendations designed to keep your company’s data safe by securing a home or remote office network.

1. Companies should provide computers and phones for their staff.

Essentially, you can’t count on employees to keep their own personal laptops or phones clean of sneaky malware or insecure apps for personal use. People experiment with app, use social media, chat, open files, and all sorts of things that aren’t data-secure on their personal devices.

2. Secure home routers and WI-FI.

Ensure home routers have the latest firmware updates, strong WI-FI encryption, and secure passwords.

3. Encryption.

All storage on all devices should be encrypted unless otherwise required by your company’s standard operating procedures.

4. Use a VPN.

Use a private, employer-sanctioned VPN connection to connect to your company’s network. Use a public VPN service when accessing the Internet. Examples of public VPN services are NordVPN, ExpressVPN, and Proton VPN.

5. Conduct regular scans and updates of remote devices

These can be performed remotely via an Internet connection or as staff members bring their devices back to the office from the field.

6. Do not trust USB drives.

Prohibit the use of USB drives if possible. Otherwise, use only known, company-provided USB drives that have been formatted and scanned for malware.

7. Use a password manager.

Passwords and pins should not be left unprotected. Use a reputable password manager to encrypt and lock away such data.

Current Cybersecurity Recommendations: https://techframework.com/current-recommendations/

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