info@techframework.com | Fort Collins, Loveland, Greeley
Your questions answered


You inquired; we listened. Our learning content addresses the most frequently asked questions on data privacy and cybersecurity.

If you have a topic of interest or burning questions about a technical issue in your company or home office, give us a shout.
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Personal Digital Security eBook
Personal Digital Security
Hack Prevention Toolkit
Hack Prevention Toolkit
Frequently Asked Questions


How do I send secure text messages?
  • On your smartphone, browse to https://Signal.org
  • Install the Signal app for your SmartPhone
  • Send a "hello" message with your first name and last initial to the Signal phone number of your Technical Framework recipient, which will be provided to you before you start. If your name is Pat Smith, write, "Hello, this is Pat S."
  • Your representative will accept your connection request and message.
  • You can now reply to the same conversation with sensitive information.
  • Do not include your company name, domain name, or any identification that would tie the information to you or your organization.
  • Once the recipient has gathered the information, delete the message(s) containing sensitive information for both sender and receiver.
What computer should I buy?

The brand is not as important as the quality, warranty, and suitability. That said, we've seen the best results with business-class Dell and Lenovo computers.

We recommend a business-class desktop or laptop with the following specifications for most uses.

  • Core i7 or i9 Processor
  • 512GB or 1TB Solid State Drive
  • 16GB or 32GB of RAM
  • 4-yr warranty with onsite support
  • 4K Resolution Screen

Aspects to keep in mind:

  • Type and number of USB Ports?
  • If laptop, touch or non-touch screen?
  • 13-inch, 14inch, 15inch, or 17inch?
  • Weight?
  • Spare power cables for home, office, and travel?
  • Specific keyboard features (Number pad, backlit keyboard, etc.)
  • Carrying case?
  • Adapters/dongles (USB to HDMI, USB to Ethernet, etc.)?

Engineers and designers may require high-end workstations with more power than listed above.

Can you help me select and purchase a computer?

We do not resell computers as a line of business. We charge by the hour for computer procurement, including identifying your needs, selecting models, and assisting in the transaction.

Since the procurement process can take hours, resulting in substantial fees, you have the option of contacting the manufacturer's reps directly. You can chat with them online, let them know your business needs, and they'll take it from there. You can often place the order while still in the chat.

Once you have purchased your computer, we'll be happy to set it up, integrate it with your system, add cybersecurity, and provide ongoing support.

Helpful links:

Lenovo: https://www.lenovo.com/us/en/contact/

Dell: https://www.dell.com/en-us/lp/contact-us

Do I need a quality computer if I don’t do much with it?
Yes, because it still needs to be reliable when you use it. Lightly used computers may not need to bear the same power as those used heavily but should be reliable, business-class computers.
Can you get a specially low price on computers through your sources?
We are not affiliated with any hardware brands and therefore do not get special discounts.
Does my data backup plan include external hard drives?
No. Technical Framework backups cover only the internal hard drive of your PC, Mac, or Server. External drives are not part of your computer. In addition, external drives can be disconnected from your computer for long periods of time, causing backup failures. Finally, external hard drives should not be used to store the primary (original) versions of any data. They should be used only to store copies or backups of data on your internal hard drive.
Do you perform security and compliance audits?
Yes, we assist with third-party audits and provide preparedness services for upcoming audits.
Do you provide free advice?
Yes, if you need advice or direction on information technology or cybersecurity, let us know.
Do you service individuals as well as companies?
Yes, we operate on the motto, "No organization is secure until each of its members is secure."
Should my company use the G-Suite or Office 365 collaborative platform?
If you use the Microsoft Office 365 suite of products on your PC or Mac, such as Word, Excel, Outlook, etc., then it makes sense to use the Office 365 collaborative platform (a.k.a "back end"), which includes dozens of tools, but mainly SharePoint Online and Exchange Online.
What is the difference between EDR and legacy antivirus?
Antivirus (AV) software focuses on the files as they enter a system, such as a PC or a server.
  • AV software is primarily signature-based, identifying vulnerabilities by comparing files against a known database of existing malware.
  • Secondarily, it can use heuristics and predictions based on the behaviors of a file to discover malware.
  • AV software will delete or quarantine files it identifies as malware.
Endpoint Detection and Response (EDR) takes a broader view of the device.
  • EDR solutions analyze the activity data for unusual behaviors, whether they have been previously identified or not.
  • When suspected malicious activity is identified, the process(es) and file activities can be stopped and/or quarantined by the EDR’s automated threat response capability. If necessary, the device can be isolated from the network.
  • SentinelOne EDR, provided through Technical Framework, provides the capability to restore the Windows endpoint to a saved Volume Shadow Copy (VSS) snapshot, undoing changes made by malware.
  • The device activity data collected, and any alerts generated by the SentinelOne EDR, provided through Technical Framework, are monitored 24/7 by Security Analysts at a security operations center (SOC).
  • SentinelOne EDR includes signature-based discovery for file-based malware.
Early-Stage Breach Scenario
  • Wishing Well Manufacturing’s network has been breached using an employee’s credentials purchased on the dark web. The threat actor has successfully logged into a device on Wishing Well Manufacturing’s network.
  • Most threat actors will execute standard, built-in Windows utilities to discover information about the local system and network.
  • AV software would not detect any suspicious activity since there have been no malicious files introduced to the device.
  • Alternatively, the SentinelOne EDR triggers an alert to the security operations center, because the execution of the built-in Windows utilities is anomalous behavior. The SOC notifies Technical Framework regarding suspicious activity.
What is Managed Services?
Watch this video to learn about What is Managed Services.

What is Patch Management?
Watch this video to learn about What is Patch Management.

What is Anti-Malware?
Watch this video to learn about What is Anti-Malware.

Why Outsource IT Helpdesk to Technical Framework?
Watch this video to learn about IT Helpdesk services offered by Technical Framework.

What is Endpoint Detection and Response?
Watch this video to learn about What is Endpoint Detection and Response.

For time-sensitive issues, please call our main number.
Main: 970.372.4940
Quotes: quotes@techframework.com
Tech Support: help@TechFramework.com