Today’s IT & Cybersecurity Issues Require Specialized Knowledge
Our purchasing agent is trained to efficiently locate products with correct specifications and optimal pricing. Our quotation process is seamless and allows you to select options, change quantities, and e-sign for approval on the fly using your PC’s web browser or mobile device.
Upon arrival, custody of the equipment is transferred to our service coordinator, who facilitates delivery and installation on your premises.
Our service coordinator ensures that helpdesk requests and projects remain on track using our logistics management system. Every client request receives a ticket number and is routed to an appropriate specialist based on the technology platform and geographic location.
The service coordinator works with technicians to resolve any resource limitations they may encounter in the course of resolving a ticket and follows up with clients post-resolution.
Our IT Technicians handle the bulk of technical requests ranging from brief helpdesk tasks to ongoing support projects in the areas of individual computers, networks, cloud services, apps, and security. They are skilled in the art of customer service but able to handle complex, mission-critical IT solutions for clients across Northern Colorado and the North Denver Metro.
Depending on the issue, support is rendered onsite, by phone, or via remote screen sharing. The solution and notes about the task are linked with the ticket in our client management system.
Senior IT Engineers
As our most experienced technical staff members, Senior IT Engineers have expert knowledge of IT and cybersecurity systems. They serve as architects of complex cloud and on-premises solutions while innovating new ways to handle the emerging needs of various industry verticals.
Senior Engineers also serve to mentor less experienced staff members and as escalation points for problems that require the highest level of IT acumen.
Serving as a liaison, our Outreach Coordinator is constantly engaged with the community to gather valuable feedback regarding needs for IT and cybersecurity services.
This team member is responsible for educating the local business community about the importance of IT and cybersecurity best practices, in addition to volunteering time at local business development associations to strengthen engagement among Northern Colorado businesses.
Ready for Expert IT Support and Security Services from Specialists?