Use This Matrix to Compare Our Services with Others

Feature/Service Technical Framework Competitor Notes
Are you locked into a contract involving a monthly fee for a specified period of time? No Many providers have 6- or 12-month minimum contracts with minimum monthly fees associated with those time periods.
Is there any early termination fee or a requirement for 30-, 60-, 90-day, or longer, notice before contract can be terminated? No If you have to provide advance notice (e.g., 60 days), you are in effect being held hostage to pay extra even after the decision has been made to move to a different provider.
Does the provider make a profit selling hardware and software or do they merely facilitate purchasing of hardware and software? No If the provider makes a profit selling hardware and software, they may be tempted to suggest particular hardware and software that benefits the provider but may not be the best solution for the customer.
Are you provided with all documentation related to your network, devices, software, and configurations such that you or another provider could seamlessly take over monitoring and management of your IT operations? Yes Without full documentation of your network’s architecture and configuration, you are held hostage with regard to easily and inexpensively taking over management of your network or handing management over to a new provider.
Are you provided with an itemized breakdown each month of what work was performed and by who or are you simply presented with a “managed services” line item? TF provides a full accounting of work done and on which days the work was accomplished. Too often providers who promise a whole host of activities each month for a “flat fee” regularly deposit the monthly checks but do not fully carry out all the services they promise will be delivered each month.
How bureaucratic is the provider? Very few layers in TF’s organization chart The more layers above and beyond the techs and engineers doing the work, the more people who have to paid salaries from the amount of money you pay the provider every month. All too often, more layers means more overhead and less service delivery per dollar spent.
How complex and numerous are the monitoring agents and systems touted by the provider? TF’s RMM (remote monitoring and management) suite provides an ideal balance between providing enough information without providing too much. Typical IT service provider customers need very little in the way of charts, graphs, and multiple monitoring tools and agents on their machines. Customers DO need to know their critical business functions are operational and that key network elements are healthy and operational. However, collecting too much information using too many tools results in more overhead and management costs that have to be passed on to the customer without delivering demonstrable benefits to the customer.
Does your provider have true 7 x 24 coverage or do some day-time employees merely get tasked periodically with 7 x 24 “on call” duties over and above their usual daytime workload? By leveraging global resources to monitor and manage customer networks, TF ensures a higher degree of proactive rather than purely reactive management and ensures individuals addressing issues are awake, alert, and mentally agile. If a provider’s staff have to rotate on and off of 7 x 24 “on call” duty, they’re unlikely to be as proactive in addressing minor issues before they become major problems nor are they as likely to be alert and clear-headed if awakened at 2:00 am by a server down alert.